Customer Handbook - NC Industrial

1 CUSTOMER SERVICE

Online Customer Service Request Portal The Merritt Difference Customer Alerts

3 PRIOR TO MOVE-IN

Space Planning & Interior Finishes Interior Construction Telephone, Security & Computer Lines Utilities Walk-Through Inspection

5 OCCUPANCY Scheduling Your Move Commencement Letter Maintenance/Service Calls Sprinkler Systems Notifications Smoking on the Premises Single-Stream Recycling Service Light Bulb Replacement Restrooms HVAC Pest Control Snow Removal Sanitation Parking Outside Storage 9 LEASING ADMINISTRATION Lease & Operating Expense Payment Certificate of Insurance 10 EMERGENCY EVACUATION Fire Prevention and Safety How to Evacuate Preparing for the Unthinkable Emergency Alert System

Corporate Office 2066 Lord Baltimore Drive Baltimore, MD 21244 Office 410.298.2600 Florida Office 1301 Riverplace Blvd, Suite 105 Jacksonville, FL 32207 Office 904.515.2030 North Carolina Office 1 TW Alexander Drive, Suite 115 Durham, NC 27703 Office 919.526.0070 Virginia Office 20116 Ashbrook Place, Suite 160

Ashburn, VA 20147 Office 703.858.2725