Magnolia Park Welcome Packet

CREATING HOMES FOR BUSINESSES

Online Customer Service Request Portal

Our business philosophy – one that always puts the customer first – is the foundation on which Merritt has been built. As part of our on-going efforts to provide our customers with convenient and efficient service, we are pleased to offer an online Customer Service Request Portal. The purpose of this online portal is to request general, non-emergency, maintenance issues within your Merritt building in addition to calling our office or emailing our Customer Service Department. Examples of non-emergency requests include services related to HVAC, electric, plumbing, or other general customer service inquiries. Please contact our Customer Service Department directly at 904-322-8040 with an emergency or any issue that needs immediate attention. This portal also allows customers to check on the status of current requests and gives customers access to their service log history. To access the portal, use the following link: service.merrittproperties.com, or visit the Merritt Properties website and look for "Service Request Portal" under the Customer Resources tab. You will need to reach out to our Customer Service Department at flcustomerservice@merrittproperties.com or 904-322- 8040 to create a username for your company. Once a username is established, customers can access the portal via the Internet to submit and review requests or download the mobile app. To download the app, search "Mobile Service by Angus Systems" through your mobile app store or use the links provided below. For iPhones use this link: https://apps.apple.com/us/app/angus-anywhere-mobile/id567178106 For Androids use this link: https://play.google.com/store/apps/details?id=com.angusanywhere.esi&hl=en_US&gl=US If you have any questions regarding this program, please reach out to Merritt’s Customer Service Department at 904-322- 8040.

Thanks, Merritt Properties

Corporate Office | 2066 Lord Bal t imore Drive, Bal t imore, MD 21244 | 410.298.2600 | merrittproperties.com