MD Office Customer Handbook

1 CUSTOMER SERVICE

Online Customer Service Request Portal The Merritt Difference Customer Alerts

3 PRIOR TO MOVE-IN

Space Planning & Interior Finishes Interior Construction

Access Cards Low Voltage Walk-Through Inspection

5 OCCUPANCY Scheduling Your Move Commencement Letter Maintenance/Service Calls Sprinkler Systems Smoking on the Premises Single-Stream Recycling Service Snow Removal Notifications 9 LEASING ADMINISTRATION Rent & Expense Payment Certificate of Insurance 10 EMERGENCY EVACUATION Fire Prevention and Safety How to Evacuate Fire Personnel Preparing for the Unthinkable Emergency Alert System 19 MERRITT CLUBS

Corporate Office 2066 Lord Baltimore Drive

Baltimore, MD 21244 Office 410.298.2600

Florida Office 25 N. Market Street, Suite 113

Jacksonville, FL 32202 Office 904.515.2030

North Carolina Office 1 TW Alexander Drive, Suite 115

Durham, NC 27703 Office 919.526.0070

Virginia Office 20116 Ashbrook Place, Suite 160

Ashburn, VA 20147 Office 703.858.2725