Merritt Properties Capabilities Booklet

Customer Service A Culture of Customer First.

Our business philosophy — one that always puts the customer first — is the foundation on which Merritt has been built, and our unconventional, people-oriented style has led to our long-term success.

» » Skilled team of 45 field and seven office personnel handling all aspects of customer service

» » Customer Service team’s average tenure with Merritt is more than 11 years

» » 24-hour on-call service

» » Computer tracking of all customer requests to ensure timely response and resolution

» » Non-emergency online Customer Service Request System

» » In-house HVAC and roofing teams

» » Investment in continuing education programs for Customer Service employees, ensuring that we are able to assist customers in navigating complex issues

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