Lyndwood Executive Center Welcome Packet
Welcome Packet LYNDWOOD EXECUTIVE CENTER 6085 & 6095 MARSHALEE DRIVE
CREATING HOMES FOR BUSINESSES
May 15, 2020
Welcome to the Merritt Properties family! Merritt Properties is part of the Merritt Companies -- a family of businesses that also includes Merritt Construction Services and Merritt Clubs. Molded by the work ethic and renowned integrity of our founder, Leroy Merritt, our three organizations believe in building lifelong relationships and want every customer to feel like a member of our family. As of May 14, 2020, Merritt Properties is the new owner of Lyndwood Executive Center. With over 50 years of experience as a local, full-service commercial real estate firm, Merritt owns and manages over 17 million square feet of commercial space in Maryland, Virginia and North Carolina and has an unmatched reputation for our commitment to our customers. We look forward to bringing that reputation to Lyndwood Executive Center. At Merritt, we design, build, lease and manage our properties for the long term and are committed to providing the highest quality of service to all of our customers. Should you have any questions regarding the building, your lease or your space, please call 410-298-2600. You may also refer to the enclosed customer handbook for additional information. Our goal is to make this transition as seamless as possible. However, a few changes with the new ownership are detailed below: Property Management/Customer Service: Merritt Properties will be the new management company. In the event you have a service request please contact our Customer Service Department (24/7) by calling 410-298-2600 or emailing customerservice@merrittproperties.com. A non- emergency online service request portal is also available for your convenience; please refer to the enclosed Online Customer Service Request Portal for more information. In addition, Merritt will have a customer service representative accessible during normal business hours. Leasing: Merritt Properties shall provide all leasing services and has a team of four dedicated leasing representatives to assist you. If you have any questions regarding your lease or your office space, please contact Vince Bagli, Lia Tarran-Jones, Jamie Campbell or Remy Fradkin at 410-298-2600. Design Services: Professional design services make the difference between a successful space and one that just never feels quite right. So, to help make the most of your space, we provide professional interior design and space planning services to customers – at no extra charge. If interested, please call 410-298-2600 and ask to speak with an interior designer. Rental Payments: Your rent payment for May 2020 was apportioned between the two previous owners. As of June 2020, rent payments should be made payable to “Merritt-CPTF Lyndwood, LLC” and mailed to 2066 Lord Baltimore Drive, Baltimore, Maryland, 21244. Please be advised that Merritt will not send monthly rent invoices. It will be your responsibility to ensure that rent due under your lease is paid in full and on time. If you are interested in our Electronic Payment Program, please contact our Lease Administration at leaseadmin@merrittproperties.com and they will be happy to provide you with our form. If you have any questions regarding this program, please feel free to reach out to Sherry Dull at sdull@merrittproperties.com or Meg Truchon at mtruchon@merrittproperties.com, or call 410-298-2600. In addition, your security deposit has been transferred to Merritt.
Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com
Insurance: We require a copy of your Certificate of Insurance showing current coverage as outlined in your lease. At your convenience, please send this to Vickie Davis at vdavis@merrittproperties.com. Reach out to Vickie via email or 419-298-2600 with questions. Accounting: Your dedicated Merritt Properties accountant is Janet Schuck. She can assist with any billing questions or concerns. If needed, please call 410-298-2600 or email jschuck@merrittproperties.com. Merritt Clubs: Every tenant and their employees receive up to 30% off monthly dues at Merritt Clubs, a fitness and lifestyle club with nine locations in Maryland. Additional information can be found in the customer handbook and on their website at www.merrittclubs.com. Our philosophy is simple: At Merritt Properties, we don't just develop and manage commercial properties. "We Create Homes for Businesses." If you have any questions, please contact us at 410-298-2600. Welcome again to the Merritt family.
Sincerely,
Scott E. Dorsey
Robb L. Merritt
Enclosed:
1. Customer Handbook 2. Online Customer Service Request Portal 3. Emergency Notification System
4. Customer Update Emails 5. Contact Information Form 6. Merritt’s W-9
Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com
maryl and office CUSTOMER HANDBOOK
Customer Service Move-In Process
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1 Lease Administration Emergency Procedures
Welcome and thank you for selecting a Merritt property for your new location.
We are committed to providing the highest quality customer service and look forward to assisting you with a smooth transition into your new space.
In the following pages, we have attempted to answer many of the questions frequently asked by our customers. Additionally, we have presented information relevant to the sequence of events that follow the signing of your lease agreement. Our experienced and friendly employees look forward to assisting you. From now and throughout your time as a Merritt customer, please feel free to reach out to any of us should issues or questions arise. Thank you again for choosing Merritt.
1 CUSTOMER SERVICE
Online Customer Service Request Portal The Merritt Difference
3 PRIOR TO MOVE-IN
Space Planning & Interior Finishes Interior Construction Access Cards LowVoltage Walk-Through Inspection
5 OCCUPANCY Scheduling Your Move Commencement Letter Maintenance/Service Calls Sprinkler Systems Smoking on the Premises Single-Stream Recycling Service Snow Removal Notifications 9 LEASING ADMINISTRATION Lease & Operating Expense Payment Certificate of Insurance 10 EMERGENCY EVACUATION Fire Prevention and Safety How to Evacuate Fire Personnel Preparing for the Unthinkable 19 MERRITT CLUBS
Corporate Office 2066 Lord Baltimore Drive
Baltimore, MD 21244 Office 410.298.2600 Fax 410.298.9644
Virginia Office 20116 Ashbrook Place, Suite 160
Ashburn, VA 20147 Office 703.858.2725 Fax 703.858.7239
Customer Service Our business philosophy – one that always puts the customer first – is the foundation on which Merritt was built. At Merritt, we consider your business our business. With us, you get more than a space for your company, you also get a team of experienced professionals dedicated to providing personalized and flexible service. Unlike most developers today, we don’t use third-party management firms. Instead, our dedicated Customer Service team manages all of our properties and is available 24 hours a day, 365 days a year. This way, we can guarantee that your business will always receive the highest level of service.
Each and every person at Merritt with whom we have worked has performed their job in a professional and conscientious manner and has been a pleasure to work with. We could not be more pleased to be a tenant, and we look forward to our partnership for many years to come.
CHARLES L. BURMAN ceo bakery express
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The Merritt Difference
Because our employees are also owners of the company, everyone at Merritt is equally and uniquely committed to delivering exceptional service and building long-term customer relationships. Understanding that maintenance issues can be disruptive, we’ve invested in training and technology that allow us to respond quickly and allow you to stay focused on your business. While many companies promise a response within 24-48 hours, our average response time is just 1.5 hours – including weekend and overnight calls. And, with a field team experienced in construction, roofing and HVAC, we are often able to resolve customer concerns directly. Online Customer Service Request Portal To offer a convenient platform and efficient service, we have established an online Customer Service Request Portal which allows customers to request general, non-emergency, maintenance issues within your Merritt building. This also allows customers to check on the status of current requests and access their service log history. To access the portal, visit the Merritt Properties website and look for “Service Request Portal” under the Customer Resources tab. Should you have an emergency or an issue that requires immediate attention, please contact our Customer Service department directly.
» » Skilled team of office and field personnel
» » Customer Service team’s average tenure with Merritt is over 11 years » » Emergency 24-hour on call service computer tracking of all customer requests to ensure timely response and resolution » » Non-emergency online Customer Service Request Portal
» » In-house HVAC team
» » Investment in continuing education programs for Customer Service
employees, ensuring that we are able to assist customers in navigating complex issues
Contact our Customer Service Department 410.298.2600 customerservice@merrittproperties.com
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Prior to Move-In What to Expect & Customer Responsibilities Depending on the terms of your lease, your space will be turned over to you “as-is”, or we will be performing previously agreed upon interior construction alterations that are referred to in your lease. While interior construction is being completed, you will be given access to the space. Space Planning & Interior Finishes Should work be required, the next step will be the selection of interior space finishes. You will be working with one of our in-house interior designers one-on-one to make your selections and assist with space planning. We maintain a full library of finish samples, and our staff will integrate your choices with your space plan for a coordinated design effort. Please contact your Merritt leasing representative to schedule an appointment. Interior Construction Our Interior Construction department will be given a copy of your agreed upon space plan, along with any improvements that are to be completed as part of your lease. This space plan will be used to apply for the required building permits. Our interior construction team will meet with any necessary sub- contractors and develop a construction work schedule while waiting to secure a building permit(s). As work commences on your space, you will be kept apprised of job status and informed of a targeted move-in date. During construction, please do not hesitate to contact your project manager. Please Note: Additions or changes to the improvements as delineated in the lease will be the responsibility of the customer and may result in additional charges.
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Access Cards (if applicable) Access cards for before or after-hours admittance to the building, and to any fitness center within the park, will be provided to you at no charge. Please email each employee’s first and last name to our Customer Service department at customerservice@merrittproperties.com . If you require additional cards or need to delete former employees from the system, please let us know. Low Voltage (cabling + wiring) All wiring associated with telephones, security systems and computer lines are the responsibility of the customer, and Merritt can provide you with a list of qualified vendors for these services. In the event improvements are being done to the premises, it is important that your vendors work closely with our team and connection is made between the parties as soon as possible. A member of our construction group will put your subcontractor in touch with an electrician, who will help coordinate the total effort.
Please Note: Every low voltage electric device, such as phone and alarm systems, requires a permit. In the event your subcontractors do not obtain a low voltage permit, delays in occupancy may result. Walk-Through Inspection Once the build out of your space is complete, we will tour the space and create a “punch-list”, identifying any items that require attention or correction. You may be asked to sign this list, acknowledging your presence and our agreement to correct any identified items. Merritt will make every attempt to complete any work as soon as possible, typically within the first month of occupancy.
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Occupancy Partnering to Meet Your Needs.
Merritt will do everything possible to meet your targeted move-in date. Exceptions to our track record include back- orders and changes to the construction plan after a job has commenced.
We were looking for a space to foster a creative and collaborative environment when we were introduced to Merritt Properties. From leasing to design to property maintenance, the folks at Merritt have listened and accommodated our requests.
TRACI MIGLIORISI presient & ceo lotame
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Scheduling Your Move Please coordinate your move-in schedule with our Customer Service department at 410.298.2600. Move-in during normal business hours is preferred. On or before your move-in date, Merritt will provide you with new door locks and keys and your company will have the only keys to your space and we do not provide or service deadbolts. It is our policy not to enter your space without personnel from your company being present. Commencement Letter Merritt will send you a detailed commencement letter following occupancy to confirm base rent, applicable expenses and your actual commencement date. Maintenance/Service Calls Merritt’s Customer Service department is responsible for providing building maintenance and handling all service requests. In order to receive the most efficient service, please call 410.298.2600 and ask to speak with someone in the Customer Service department or visit the
Customer Service Portal (see page 2). Your call will be answered by a member of our team and dispatched immediately to the appropriate individual(s) who can address your concern. Sprinkler Systems Sprinkler systems in Merritt properties are tested semi-annually. Tests are performed under a contractual agreement with Reliance Fire Protection. In addition, there is a five-year test during which Merritt’s contractor will need access to each space within the building. Snow Removal Snow removal is provided by Merritt and will be billed in accordance with your lease. Fenced in areas will not be serviced. Smoking on the Premises Smoking is prohibited directly outside any building access door. For the comfort and safety of all building occupants and guests, please adhere to posted no-smoking signs and smoke in designated areas only.
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Notifications Please contact your leasing agent with any changes to contact information so we can properly notify you via email or phone in case of emergency. This is of critical importance, as we do not have keys to your space and may need emergency access. The single-stream recycling service allows you to add commingled recyclables to your cardboard and paper container. Once collected, the materials are taken to a recycling site where they are sorted and processed appropriately. Acceptable Recycling Items: » » Cans (aluminum, tin, steel, empty aerosol, etc.) » » Brown paper bags » » Cardboard » » Catalogs, magazines and phone books » » Chipboard (cereal boxes, shoe boxes, etc.) » » Paper (colored, computer, white ledger, etc.) » » Newspapers, envelopes and junk mail » » Plastic bottles and jugs » » Glass bottles and jars Single-Stream Recycling Service
Non-Acceptable Recycling Items: » » Aluminum foil » » Paper towels » » Plastic grocery bags (return to supermarket) » » Plastic wrap » » Light bulbs » » Porcelain or ceramics » » Batteries » » Film cannisters » » Styrofoam » » Painted or treated wood
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Lease Administration
Lease & Operating Expense Payment Your monthly rent and operating expense check should be made payable to Merritt-CPTF Lyndwood , LLC or as shown on your lease agreement. Merritt does not invoice for rent. It will be your responsibility to mail your payment prior to its due date. Merritt also offers the opportunity of paying your rent electronically, having deducted directly from an account you specify on the date due. Please call Sherry Dull or Meg Truchon at 410.298.2600 if you are interested in signing up for an automatic deduction program. Certificate of Insurance Should you have any questions about scheduling your insurance per Section 10 of your lease, please contact Vickie Davis at 410.298.2600 or via email at vdavis@merrittproperties.com .
Once you have secured your certificate of insurance, please mail a copy to:
Vickie Davis Merritt Properties, LLC 2066 Lord Baltimore Drive Baltimore, MD 21244
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Fire Safety & Evacuation
Basic Guidelines Fire prevention and safety is the responsibility of everyone. During an actual emergency, the audible alarm, strobe lights and any announcements are intended to provide as much warning as possible of a potentially dangerous situation.
If you spot fire, smoke or suspicious conditions:
» » Never open a door without first placing your palm against the door to feel for heat or warmth. » » If an alarm is not sounding, pull a manual pull station down to activate the alarm system. » » Do NOT attempt to fight a visible fire; only trained personnel should ever attempt to extinguish a fire. » » Never hesitate to call the Fire Department (911) in an emergency to report your observations.
If an alarm sounds in your building:
» » Do not panic.
» » Proceed to the nearest exit orderly!
» » Be aware and alert.
False Alarms Whenever you hear an alarm bell or other signaling device or fire alarm, do not try to evaluate the situation. All alarms are to be considered a true emergency, and it is the responsibility of all tenants to leave the premises. False alarms are a crime and as much of a nuisance to fire personnel as it may be to us, but you cannot wait to verify the threat of fire; by then, it may be too late. Do not risk your life for the sake of a few minutes, evacuate!
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Help prevent the nuisance of false alarms by understanding that false alarms could cost lives. Report any suspicions of false alarms and the possible culprit to the authorities. Physically Disabled Individuals To assist emergency personnel, please provide a list of anyone who is physically limited in the ability to evacuate the building in an emergency, indicating on what floor s/he works. Email this list to kanderson@merrittproperties.com. Fire Drills All major Life Safety Codes require that periodic drills be exercised to ensure that all building occupants are familiar with evacuation procedures. Fire drills are critical safety exercises and should be treated as such. Each tenant is responsible to ensure that all employees are cooperative and participate. During drills, all persons must evacuate the premises by means of a designated exit. If you refuse to participate voluntarily, the Fire Department may enforce your cooperation. Citations can be issued. Fire Alarm System The building’s fire alarm system can be activated by several methods: What An Alarm Represents The sounding or activation of the building’s fire alarm system indicates that conditions exist or may exist that could jeopardize your safety. Normally, if the fire alarm system senses a probable fire condition, the audible and visual alarms will activate on the floor where the condition is detected and on the floors above and below the source. Thus, fire alarm indicators may not activate in the entire building. If you can hear the alarms, you must evacuate. Common sense should be exercised and all tenants are urged to evacuate even if the 1. Manual pulling of an alarm box 2. Automatic response by an ionization (smoke) detector 3. Manual activation by building personnel
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Means of Egress And Exits Corridors leading from areas outside of occupied office spaces are fire corridors which provide a means of egress to an approved fire exit. These corridors have a fire rating and thus, all tenant entry doors must be closed at all times as these doors are an integral part of the fire protection. To ensure that employees can quickly and easily exit their suites, locks on all office doors must always be able to be opened from the inside of the suite without the need of a key code or special knowledge to open. It is unlawful to obstruct fire corridors or stairs in any manner. reasonable care and caution during a fire emergency. Therefore, it is critical that your company helps employees understand the evacuation procedures and select one or two employees to “search” their area and ensure that all employees vacate the premises in an orderly manner. Then a follow-up search of each floor will be done to verify total evacuation, if possible. Please instruct your employees not to stop these Responsibility It is the responsibility of all tenants to exercise
alarm may not be sounding on your floor. This allows maximum access for fire fighters to investigate the alarm. Do not call Merritt when an alarm sounds until you have safely evacuated the building. There is no sensible way for anyone to inform you if the alarm represents a true fire or not. The minutes you waste making calls could cost you your life in a real emergency. Personnel involved in indentifying the fire source and verifying evacuation do not have the time to answer the phones or questions as minutes are crucial. Building personnel must quickly prepare to aid and guide fire personnel upon their arrival. Location of Exits There are multiple fire stairs in the building. In case of an alarm, use the exit nearest and most accessible to you when the alarm sounds. Proceed calmly and orderly down the stairs to the Lower Level and exit to the areas outside the building. Avoid blocking the exits and congesting the area. Never attempt to use elevators during a fire alarm.
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people for questions as they are severely pressed for time and are instructed that life safety is first, not curiosity! If you have information as to the source of a possible fire, inform the building personnel after you have evacuated safely. Fire Prevention Tips No smoking is permitted in the building. Smoke only in designated areas and be sure all cigarettes are properly extinguished and disposed of in an approved container. » » Never empty ash trays into waste cans. » » Never overload electrical outlets or use extension cords or multiple-plug-in outlets. » » Electric space heaters and plug-in cup warmers or hot plates are prohibited in the building. » » Report any sparks or odors from any electrical outlets or equipment immediately. » » Do not store quantities of flammable papers or liquids near electrical equipment or outlets. » » Be aware of any and all flammable items in your office and know the volatility of liquids you may be using for copying or office use. » » If you know the location of a fire, do not open the doors, as this may vent or fuel the fire. » » Understand your fire extinguisher and its designed use and rating, or know where the nearest unit is located. Ask for an explanation by building personnel if you are in doubt.
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How to Evacuate
If a Fire or Smoke is Spotted in Your Area If a fire or smoke is spotted within your area, proceed to the main entry door of your suite (remember to feel the door first for any warmth), enter the fire corridor orderly and without panic and walk briskly (do not run) to the fire stairs closest and most accessible to you. Continue to exit promptly to the lowest level and exit outside and disperse. If no alarm sounds are heard, pull the nearest pull station box to activate the alarm system. The ‘searchers’ selected by each company will inform building or fire personnel in the lowest level what information is available and whether the suite is clear of people. If Only the Alarm is Heard But Cause is Unknown This is the most common condition encountered. You must consider the alarm an indicator of a fire or hazardous condition and start to evacuate. Do not delay by making calls to the building personnel or awaiting confirmation of a fire – the alarm is all the confirmation you require. Do not second guess. The ‘searchers’ in each office suite will ensure an orderly evacuation and physically check the area to account for all employees. Don’t forget to inform building or fire personnel that your suite is vacant and relate any pertinent information you may have. If you see smoke from under your door, place your palm gently on the door surface to check for warmth or heat. If the door is hot, do not open the door. In larger areas where there is more than one door, try another and repeat the check. If all suite entry doors appear to be hot and smoke filters under the door, block the door bottom with preferably wet cloth or heavy clothing to block smoke entry. If Smoke Comes Under Your Door or the Entry Door is Hot
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Evacuation Guidelines 1.
Call the fire department (911) and report your location and circumstances. Guidance may be given to the caller by the fire department and the information will be communicated to the responding fire companies to affect any needed response. If conditions allow evacuation, follow the guidelines. Remember – the fire personnel are your friends and possibly your lifesavers – treat them with respect and courtesy. Also, after an emergency is over, remember to thank or congratulate the firemen for their service.
Prepare to leave at once.
2.
Take only what is necessary!
3.
Feel the door for heat.
4.
Proceed briskly, do not run to exits.
5.
Do not crowd steps or landings, maintain a smooth orderly flow.
6.
Exit to Lower Level to street.
7.
Searchers report suite/area status to building personnel. Report any tips/ information.
8.
Do not congest exits or area immediately surrounding exits.
9.
Do not burden emergency personnel with questions or impede their work.
10. Do not re-enter building until the fire department gives an ‘all-clear’ or gives further instructions.
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Fire Personnel
Fire Warden The building’s Fire Warden will be the most skilled in fire safety of the current building staff and be appointed by Merritt. The Fire Warden shall be:
1. Familiar with all phases of building evacuation procedures.
2. Have additional training in fire safety.
3. Supervise and ensure the operation of all fire and life support systems. 4. Attempt to ensure that all tenants are familiar and have available the evacuation guidelines. 5. Be aware of all physically disabled individuals and coordinate their prompt evacuation. Evacuation Chief In most cases, the highest ranking employee available shall be the person in charge of ensuring an orderly evacuation and guide fire personnel to the areas. Fire Control Station The fire control station shall be the area adjacent to the main fire control panel. Searchers An optimum of two searchers should be selected by each company to inspect their particular areas to ensure that all employees evacuate the premises promptly and in an orderly manner. In the case that the selected searchers are not available, the company’s highest representative should select alternates during the current alarm crisis.
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Preparing for the Unthinkable
Sadly, in today’s society, businesses need to prepare employees for more than fire.
Businesses can do much to prepare for the impact of the many dangers they face in today’s world including natural, human-caused or technology related hazards. » » Natural hazards could be a flood, hurricane, tornado, earthquake or a widespread serious illness such as the H1N1 flu virus pandemic. » » Human-caused hazards include accidents, acts of violence by people and acts of terrorism. » » Examples of technology-related hazards are the failure or malfunction of systems, equipment or software. The Department of Homeland Security (DHS) sponsors a resource called “Ready Business” to assist businesses in developing a preparedness program by providing tools to create a plan that addresses the impact of many hazards. The direction recommended is to adopt a standard for Disaster/Emergency Management and Business Continuity Programs called an “all hazards approach.” In addition, the DHS aims to enhance preparedness through a ”whole community” approach by providing training, products, and resources to a broad range of stakeholders on issues such as active shooter awareness, incident response, and workplace violence. In many cases, there is no pattern or method to the selection of victims by an active shooter, and these situations are unpredictable and evolve quickly. DHS offers free courses, materials, and workshops to better
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prepare you to deal with an active shooter situation and to raise awareness of behaviors that represent pre-incident indicators and characteristics of active shooters.
At ready.gov, you’ll find detailed information to help your company plan for and respond to a variety of crises, including:
• Active Shooter • Bioterrorism • Chemical Emergencies • Cybersecurity • Drought • Earthquakes • Emergency Alerts • Explosions • Extreme Heat • Floods • Hazardous Materials Incidents • Hurricanes • Landslides & Debris Flow • Nuclear Explosion • Nuclear Power Plants • Pandemic
Links for more information:
www.dhs.gov/how-do-i/prepare-my-business-emergency www.flash.org/readybusiness/ www.ready.gov/business www.ready.gov/active-shooter
• Power Outages • Severe Weather
• Snowstorms & Extreme Cold • Thunderstorms & Lightning • Tornadoes
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Membership with zero enrollment! 30% off
Merritt Clubs
At Merritt Properties, we care about the people who work in our buildings. Your health and well-being are important to us, which is why we are happy to extend customers of Merritt Properties a 30% off discount on Merritt Club membership with zero enrollment ! Merritt Clubs has been making Maryland healthier since 1977, when the first club opened in Towson. More than 40 years and 37,000 members later, we’ve grown to nine locations, with each geared toward the community it serves. Beyond programs, classes, trainers and equipment, Merritt Clubs is a community focused on supporting your well-being, inside and out. From the moment you step inside a club, friendly staff will make you feel right at home. Through a wide variety of social activities, you’re bound to meet fellow members who share your interests. Programs Aquatics: Designed for competitive swimmers or those looking for individual or group lessons, our programs allow members of all skill levels to enjoy the water equally. Offering the Mid-Atlantic
region’s ONLY Michael Phelps Swim School, we offer learn-to-swim classes for all ages and abilities. Youth & Families: Merritt provides programs for kids and a Kids Club where children get to play in a safe, interactive environment while you work out. Group Fitness: There is more than just strength in numbers. There’s also flexibility, endurance, agility and, most importantly, moral support. Training: Learn how to grow with expert fitness professionals who will customize workouts to improve your fitness and help you achieve your goals. Summer Camps: From Crazy Science to Secret Agent Spy, our summer programs are guaranteed to create lasting memories and an exciting camp experience for your child. We offer half- and full-day camp options, as well as before and after care.
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As part of our on-going efforts to provide our customers with convenient and efficient service, we are pleased to offer an online Customer Service Request Portal. The purpose of this online portal is to request general, non-emergency, maintenance issues within your Merritt building in addition to calling our office or emailing our Customer Service Department. Examples of non-emergency requests include services related to HVAC, electric, plumbing, or other general customer service inquiries. Please contact our Customer Service Department directly at 410-298-2600 with an emergency or any issue that needs immediate attention. This portal also allows customers to check on the status of current requests and gives customers access to their service log history. To access the portal, use the following link: http://www.ng1.angusanywhere.com/tenant/6003/Main/default.aspx , or visit the Merritt Properties website and look for "Service Request Portal" under the Customer Resources tab. You will need to reach out to our Customer Service Department at customerservice@merrittproperties.com or 410-298- 2600 to create a username for your company. Once a username is established, customers can access the portal via the Internet to submit and review requests or download the mobile app. To download the app, search "Mobile Service by Angus Systems" through your mobile app store. For iPhones use this link: https://itunes.apple.com/us/app/mobile-service-by-angus-systems/id953144323?mt=8 For Androids use this link: https://play.google.com/store/apps/details?id=com.angusanywhere.tsi&hl=en If you have any questions regarding this program, please reach out to Merritt’s Customer Service Department at 410-298- 2600. Thanks, Merritt Properties Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com CREATING HOMES FOR BUSINESSES Emergency Notification System As part of our ongoing efforts to provide a safe workplace for our customers, Merritt has partnered with AlertMedia to implement an emergency alert system that is now available to every employee in each of our buildings. Should there be an emergency or threat at one of our properties, we will utilize the AlertMedia platform to inform building occupants of a developing situation so they may seek safety, if necessary. Furthermore, we will be able to provide first responders with critical information throughout an event and share follow-up notifications with building occupants. Every individual working within a Merritt building is strongly encouraged to register for these alerts utilizing the link below. During the registration process, employees will be able to select whether they wish to receive these alerts via email, text message and/or automated phone calls. Users may opt out at any time, and Merritt will never share contact information. We kindly ask for your assistance in distributing this information to all employees at your location. We also recommend that your company take this opportunity to educate your employees about your corporate emergency protocol. These alerts are for emergencies only—all other building alerts will be sent out via email from our marketing platform mentioned in “ Customer Update Emails .” All employees within our buildings are encouraged to sign up for this platform using the following link: https://merritt.alertmedia.com/public If you have any questions regarding this program, please reach out to Merritt’s Marketing Department at 410-298-2600 or marketing@merrittproperties.com. Thanks, Merritt Properties Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com CREATING HOMES FOR BUSINESSES Customer Update Emails Non-emergency building updates – such as events, food truck visits, on-site car services, power outages, etc. – will be delivered to subscribers via email. As a primary contact for your company, you have been automatically subscribed to these emails, which include: • Merritt Properties Customer Alerts - Receive emails regarding any relevant information for your Merritt building including, but not limited to, fire alarms, power outages, water shut-offs, HVAC issues...etc. • Merge by Merritt/Customer Events - Receive emails regarding various events for your Merritt building, including, but not limited to, food trucks, fitness & wellness, ice cream socials, lunch & learns...etc. • Food Truck Emails - Receive daily reminders regarding food trucks on your property or surrounding properties. • Space Available to Tenants - Receive emails from Merritt Properties pertaining to space available/properties we think you may be interested in learning more about. To ensure you receive these emails to your inbox, please add our from email addresses to your address book: customerservice@merrittproperties.com, marketing@merrittproperties.com or merge@merrittproperties.com. You can update your subscription preferences any time using the “Manage Preferences” link at the bottom of the email. If you have any questions regarding this program, please reach out to Merritt’s Marketing Department at 410- 298-2600 or marketing@merrittproperties.com. Thanks, Merritt Properties Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com CREATING HOMES FOR BUSINESSES Contact Information Form We are asking if you could please take the time to fill out the form below with current contact information for your company. In the event of an emergency, it is imperative that we have correct contact information to ensure the safety of your employees and customers. You will receive a majority of communication via our marketing platform as referenced in “ Customer Email Updates .” Please be sure to add these email addresses to your address book so your server does not block our emails: marketing@merrittproperties.com, customerservice@merrittproperties.com, or info@merrittproperties.com. Additionally, once we have your company’s contact information, we will automatically enroll any contact listed as Emergency Primary, Emergency Alternate or Onsite into AlertMedia, as referenced in “ Emergency Notification System .” We would like to remind you that we will never share your contact information with outside companies or individuals. Please mail or e-mail the contact sheet back to the attention of Lease Administration using the information listed below. In addition, if at any time in the future this information needs to be updated, please contact Lease Administration with the changes either by phone 410-298-2600, e-mail leaseadmin@merrittproperties.com or regular mail to 2066 Lord Baltimore Drive, Baltimore, MD 21244. Thanks, Merritt Properties Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com COMPANY NAME: __________________________________________________________________ ADDRESS: ________________________________________________________________________ TENANT LEGAL NOTICE: NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (LEGAL MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) PRIMARY BILLING CONTACT PERSON: NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (BILLING MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) (E-MAIL ADDRESS) EMERGENCY CONTACT PERSON(S) AFTER BUSINESS HOURS: NAME (PLEASE PRINT) (CELL PHONE) (COMPANY NAME) (E-MAIL ADDRESS) NAME (PLEASE PRINT) (CELL PHONE) (COMPANY NAME) (E-MAIL ADDRESS) NAME (PLEASE PRINT) (CELL PHONE) (COMPANY NAME) (E-MAIL ADDRESS) ON-SITE CONTACT PERSON DURING BUSINESS HOURS: NAME (PLEASE PRINT) (OFFICE PHONE) (E-MAIL ADDRESS) (CELL PHONE) MARKETING CONTACT PERSON: (This person will receive updates about events at the property as well as general information emails and newsletters.) NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) (E-MAIL ADDRESS) LEASING CONTACT PERSON: NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) (E-MAIL ADDRESS) TENANT INSURANCE CONTACT PERSON: NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) (E-MAIL ADDRESS) TOP LOCAL EXECUTIVE: (This person will receive exclusive invites to C-level related events hosted by Merritt and partners) NAME (PLEASE PRINT) (OFFICE PHONE) (COMPANY NAME) (MAILING ADDRESS) (CITY) (STATE) (ZIP CODE) (E-MAIL ADDRESS) Request for Taxpayer Identification Number and Certification W-9 Form (Rev.October 2018) Departmentofthe Treasury Intemal RevenueService Give Form to the requester.Do not send to the IRS. ^Goto www.irs.gov/FormW9forinstructions and the latest information. 1 Name(asshown on your incometax retum). Name is required on this line;do notleave this iine blank. Merrltt-CPTF Lyndwood LLC 2 Business name/disregarded entity name,if differentfrom above 4 Exemptions (codes apply only to certain entities, not individuals; see instructions on page 3): CO 3 Check appropriate box for federai tax ciassification of the person whose name is entered on line 1. Check only one of the following seven boxes. □ C Corporation □ S Corporation □ Partnership □ Trust/estate □ Individual/soie proprietor or single-member LLC 0 Limited liabiiity company. Enter the tax ciassification (C=C corporation, 8=8 corporation, P=Partnership) ► P Note: Check the appropriate box in the line above for the tax ciassification of the singie-member owner. Do not check LLC if the LLC is ciassified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is another LLC that is not disregarded from the owner for U.S. federai tax purposes. Otherwise, a singie-member LLC that is disregarded from the owner should check the appropriate box for the tax classification of its owner. □ Other (see instructions) ► Q. c o Exempt payee code (if any) .(A 0) C a o ?! Exemption from FATCA reporting code (if any) ■e to •E c 0. o £ o « a. (AppOas to accounts maintainedoutside the U.S.) S Address (number, street, and apt. or suite no.) See instructions. 2066 Lord Baltimore Drive Requester's name and address (optional) (0 0) 0) CO 6 City, state, and ZIP code Baltimore, MD 21244 7 List account number(s) here (optional) Taxpayer Identification Number (TIN) Part i Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid backup withholding. For individuals, this is generally your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). if you do not have a number, see How to get a TIN. later. or Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Number To Give the Requester for guidelines on whose number to enter. Social security number 1 Employer identification number | 0 9 4 2 7 2 2 8 5 - Part II Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that i am no longer subject to backup withholding; and 3.1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax retum. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later. Sign Here Signature U.S. person Date^ • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. Ifyou do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. General instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.govlFormWQ. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information retum with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATiN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportabie on an information retum. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) Form W-9 (Rev. 10-2018) Cat. No. 10231X The Whole Family Under One Roof In 1967, Leroy Merritt built his first company. Little did he know he was actually building a family - three distinct businesses focused on creating lifelong relationships. Today, Leroy’s philosophy is still at the core of the Merritt Companies. We come to work every day intently focused on being the kind of people Leroy would be proud of – the kind of people that put you first. 21 merritt properties
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