Micromarket FAQ - Owings Mills Corporate Campus

Is there a mobile app? Yes! Search “Avanti Markets” in your mobile app store. You will need your online account login information (see “How do I manage my Market Account online?”). You can view your balance, add funds and check your purchase history. The app also stores a copy of your Market Card barcode in case you do not have it handy or have misplaced your card. How do I check the price of an item? Select the item you wish to price-check from the shelf or refrigerator, bring it to the kiosk and scan the item. The price will pop up on the screen. If you wish to purchase the item, continue as prompted on the screen. If you do not wish to purchase the item, click “Cancel” and return the item to the shelf or refrigerator. How often is the market restocked? The market is restocked one to two times a week. Inventory is monitored regularly, and Monumental Markets reviews purchase trends to adjust the items offered in your market. For example, if one item sells out daily, a larger abundance of that item will be provided. Additionally, new items will be added to your market based on purchase trends. The food refrigerator is locked. Why did this happen and what do I do? This refrigerator is temperature-sensitive. If the temperature inside the refrigerator exceeds 41 degrees, the refrigerator locks itself to keep the perishable items from spoiling. If the fridge is locked, please call 301-595- 4909 or email customerservice@monumentalmarkets.com so Monumental Markets can send a technician. For this reason, we ask all customers to shop with the door closed. Once you know what item(s) you wish to purchase, open the refrigerator and proceed. Please DO NOT leave the door open while you shop. Other questions? Should you have any additional questions related to the market, please contact Monumental Markets’ customer service department at 301-595-4909 or email customerservice@monumentalmarkets.com. Any questions regarding access to the space, please contact Merritt Properties’ customer service department at customerservice@merrittproperties.com.

Micromarket FAQ 3